30 Days or More Before Check-in

• Full Refund: Guests are eligible for a 100% refund of the total amount paid.

• Complimentary Date Change: One free date alteration is permitted per booking, subject to room availability.

• Tariff Adjustments:

  • If the revised booking falls under a higher tariff, the guest must pay the applicable rate difference.

  • If the revised tariff is lower, no refund or credit will be provided for the price difference.

• Blackout Periods: The management reserves the right to decline booking alteration requests during peak seasons, public holidays, long weekends, or special event periods.

Less Than 30 Days Before Check-in

• No Date Changes: Date alterations are strictly not permitted.

• Conditional Refunds: Refunds will only be considered if the cancelled dates are successfully rebooked by another guest.

  • Rebooked at Same Tariff: A 100% refund of the amount paid will be issued.

  • Rebooked at Lower Tariff: The refund will be limited strictly to the actual amount received from the replacement booking.

  • Unbooked Dates: If the dates are not rebooked, no refund will be issued ($0$).

⚠️ Important Guidelines & Terms

• Refund Processing Timeline: Any eligible refund will be processed only after the replacement reservation has been confirmed, fully paid, and has passed its own cancellation window.

• Payout Method: Refunds, where applicable, will be credited back to the original payment method within the standard processing period.

• Written Request Required: All cancellation and booking alteration requests must be submitted in writing via email or WhatsApp. Requests become effective only upon receiving written confirmation from management.

• Policy Scope: This policy applies exclusively to direct bookings made through the official Zenith Villas website or through our direct sales team.